One call came as I headed to a meeting and I told them when to call back. None of those calls came in the specified timeframe.

There have been 3 separate times when they “scheduled” a call. But, after promising to call, they did not call.

Oh, they ran some extra checks on my system. When moved on to level 2 agents, I expected more and got less. I told each of them what I had done and what previous agents had done, but they ignored and did the same things. After doing so, Utilities still did not work, and they simply disconnected generally without a word chat message – they were simply gone. Then, after taking control of my computer, they uninstalled and reinstalled Norton. Mohit 11.Ěnkit All the level 1 people assured me that they could fix it. Himani 5.Ěnmal 6.Ěyushi – begin level 2 7. I have now been through 11 agents (level 1, level 2, and “engineers”) and at least 3 “case numbers” without getting any real help. I uninstalled and reinstalled and got the same outcome. Clicking on the activate button did nothing. On my main computer, it would not activate. On the first two computers, all went fine. I have had a Norton subscription for years but decided to add the Utilities Ultimate to the subscription. I hope that my case is an exception, but Norton’s support has been entirely useless – worse than useless, it has wasted 20 hours of my time.

Nortonlife